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Butler service

Worry free after sales

​Professional, worry - free, reliable to give you the ultimate service experience

Cleanwill provides specialist training, installation and after - sales service. All trainees must pass the test before operating the machine. During warranty period machine is checked and maintained every two month. Cleanwill has set up offices and strategic cooperative dealers all over the country to provide customers with specialized after-sales service personnel and one-to-one technical services to solve customers' problems at any time.

Care free warranty


Cleanwill provides 1 year warranty since the day of purchase. Buyer may require the dealer to replace and repair any product defects caused by the product materials and processes free of charge during warranty period.

The warranty applies to the following terms:

①The warranty does not cover accidental damage, misuse, fine parts, knobs and consumables

②The product should be installed and operated correctly according to the operating instructions
③The product is for indoor use only

④If the product is resold or repaired by a person not designated by our company, the warranty is deemed to have been waived automatically

⑥Details are subject to change without prior notice

⑦​​​​The manufacturer shall not be liable for any accident or damage caused thereby

Warranty will not reduce any legal and legitimate rights and interests


During warranty period we will provide regular maintenance and repair every two month: if there’s malfunction in Cleanwill products, we guarantee to solve the problem within 48 hours, if not we will provide the customer with a backup machine until problem is solved.

Free parts replacement during warranty period: free spare parts will be provided for any non-artificial damage (Except for wearing parts, wearing parts include but are not limited to: Brush plate, needle seat, suction strip, suction pipe, drain pipe, suction universal wheel, fuselage universal wheel, fuselage big wheel, water scraper, dust scraper, suction scraper, dust bag)

Warranty service


Contact your dealer if there’s any equipment malfunction during warranty period. Our high quality service maintenance team provides the service and the maintenance quickly and reliably for the user.